Terms & Conditions

1. About DS Experiences

These Terms are issued by:

DS Experiences arranges access to sporting events, concerts, festivals, hospitality experiences and, where expressly stated in a quotation or Booking Confirmation, related accommodation, transport, travel or concierge services.

Certain parts of a Service may be performed by independent event organisers, venues, ticketing providers, hospitality operators, accommodation providers, transport providers or other service providers. Their applicable entry, delivery, security and usage conditions may also apply.

2. Acceptance of these Terms

You accept these Terms when, after being given access to them, you:

• tick or select a box confirming acceptance;
• confirm acceptance by email, WhatsApp or another written communication;
• sign or electronically accept a quotation, proposal or booking form;
• make a payment or authorise payment for a booking; or
• otherwise expressly instruct us to proceed with a booking after these Terms have been made available to you.

Merely browsing the Website does not make you liable to purchase a Service. Provisions concerning lawful Website use, intellectual property, privacy and security apply whenever you use the Website.

If you do not agree to these Terms, you must not make a payment or instruct us to confirm a booking.

3. Definitions

4. Eligibility and authority

4.1 Adults and legal capacity

You must be at least 18 years old and legally capable of entering into a binding contract. A minor may attend an Event only through a Booking made by a parent, lawful guardian or other responsible adult and subject to the Organiser’s age and supervision rules.

4.2 Booking for other people

If you make a Booking for Guests, you confirm that:

• you are authorised to act on their behalf where required;
• the information you provide about them is accurate;
• you will make these Terms and all relevant Event conditions available to them; and
• you are responsible for communicating ticket-delivery, entry, identification, travel and conduct requirements to them.

4.3 Business Customers

If you act for a company or organisation, you confirm that you have authority to bind that organisation. The organisation will be treated as the Customer and will be responsible for its representatives and Guests.

5. Our service standards

DS Experiences aims to conduct its business fairly, transparently and professionally. In particular, we seek to:

• describe confirmed Services and material inclusions clearly;
• distinguish confirmed information from estimates or information still subject to Organiser confirmation;
• disclose the total price, applicable taxes and known mandatory charges before a Booking is confirmed;
• communicate known material changes affecting a confirmed Booking within a reasonable period;
• protect Customer and Guest information in accordance with our Privacy Policy;
• not knowingly provide counterfeit access credentials or materially misleading descriptions; and
• handle complaints and refund requests in good faith and in accordance with applicable law and the relevant Booking conditions.

These standards do not guarantee that an Event, seat, performer, participant, schedule, venue or third-party service will remain unchanged where that matter is controlled by an Organiser or another service provider.

6. Formation of a booking contract

6.1 Enquiries are not confirmations

A Website listing, advertisement, social-media post, message, indicative price, availability response or quotation is an invitation to enquire and does not by itself constitute a confirmed Booking.

6.2 When the Booking becomes binding

Unless expressly agreed otherwise in writing, a Booking becomes binding only when:

1. you have supplied all information reasonably required to process the Booking;
2. you have accepted these Terms and any disclosed special conditions;
3. DS Experiences has received the required cleared payment or expressly approved another payment arrangement; and
4. DS Experiences has issued a Booking Confirmation.

A payment receipt, automated acknowledgement or payment-gateway message does not by itself confirm availability unless it expressly states that the Booking is confirmed.

6.3 Order of precedence

If documents relating to a Booking conflict, the following order generally applies:

1. the Booking Confirmation and any expressly agreed special conditions;
2. the final quotation or invoice accepted by the Customer;
3. applicable Organiser, venue, ticket or accommodation conditions; and
4. these Terms.

Mandatory law prevails over any inconsistent contractual provision.

7. Enquiries, quotations and availability

7.1 Availability

Event inventory, hospitality, accommodation and related Services may change rapidly. Availability is not reserved unless and until the Booking is confirmed.

7.2 Validity of quotations

A quotation is valid only for the period stated in it. Where no period is stated, it may be withdrawn or updated before acceptance because of changes in availability, supplier cost, exchange rate, tax, Event conditions or an obvious error.

7.3 Information supplied before confirmation

Descriptions, images, maps, seating plans and venue layouts are provided to assist understanding but may be indicative. Only details expressly recorded in the final Booking Confirmation form part of the confirmed Booking.

7.4 Obvious errors

We may correct an obvious or manifest pricing, typographical, availability or description error. If such an error is identified after payment but before fulfilment, we will notify you and offer the lawful options available, which may include confirming at the corrected price, accepting a suitable alternative or receiving a refund of the affected amount.

8. Prices, currencies, taxes and payment

8.1 Price

The payable price is the price stated in the accepted quotation, invoice or Booking Confirmation. Unless stated otherwise, the price includes only the items expressly listed.

8.2 Taxes and charges

Applicable GST, local taxes, payment charges, delivery charges or other mandatory costs will be shown before confirmation where they are payable by the Customer.

8.3 Currency

Payment must be made in the currency stated in the invoice or payment instruction. Your bank, card issuer or payment provider may apply its own conversion rate, foreign-transaction charge or processing fee. Such third-party charges are outside our control.

8.4 Payment deadlines

Payment must be received by the deadline stated in the quotation or invoice. If payment is late or incomplete, availability may be released and the price may change.

8.5 Cleared funds

A Booking may remain unconfirmed until funds are received and cleared. A screenshot, transfer instruction or pending card authorisation is not conclusive proof of cleared payment.

8.6 Instalments and deposits

Where an instalment or deposit arrangement is expressly approved:

• payment dates are material terms of the Booking;
• amounts already committed to a Service may be non-refundable where cancellation is not permitted;
• failure to pay an instalment may result in suspension or cancellation after reasonable notice; and
• any cancellation or retention of amounts remains subject to applicable law and the specific Booking conditions.

8.7 Payment security

Card and online payment information may be collected directly by an independent payment provider. Its terms, security controls and privacy notice will apply to that payment process.

8.8 Chargebacks

Before initiating a chargeback or payment reversal, you should contact us and allow a reasonable opportunity to investigate the matter. Unauthorised or unjustified reversals may delay resolution. We may provide relevant Booking, acceptance, delivery and communication records to the payment provider and recover direct chargeback costs where permitted by law.

9. Customer and guest information

You are responsible for supplying complete and accurate information by any stated deadline, including:

• Customer and Guest names;
• email addresses and mobile numbers;
• dates of birth or age information where required;
• passport or identity details where lawfully required;
• ticket-delivery account information;
• accessibility requirements;
• travel and accommodation details; and
• other information required by the Organiser or service provider.

Names may need to match passports, identity documents or ticketing accounts exactly. Changes after submission may be prohibited or may incur charges imposed by the relevant service provider.

DS Experiences is not responsible for refusal of entry, failed ticket-delivery or additional costs caused by inaccurate, incomplete or late information supplied by the Customer or Guest.

Accessibility seating, dietary requirements and other special arrangements are not confirmed unless expressly recorded in the Booking Confirmation.

10. Tickets and access credentials

10.1 Ticket format

Tickets or credentials may be issued as mobile tickets, electronic tickets, digital transfers, physical tickets, collection vouchers, wristbands, accreditation, hospitality passes or another format determined by the Organiser.

10.2 Mobile-ticket requirements

Where mobile delivery applies, the Customer or Guest may need to:

• create or access an account with the required ticketing service;
• use the email address or telephone number specified for delivery;
• download the relevant application;
• maintain a compatible device with sufficient battery and connectivity;
• accept the ticketing provider’s terms; and
• present the live or rotating ticket within the application.

Screenshots, printed copies or forwarded images may be invalid where the ticket uses dynamic or rotating technology.

10.3 Security of credentials

Tickets, QR codes, barcodes, passwords, booking references and hospitality credentials must be kept secure. They must not be posted publicly or shared with an unauthorised person.

We are not responsible for unauthorised use caused by the Customer or Guest publishing, forwarding or failing to protect a credential.

10.4 Named and non-transferable tickets

A ticket may be named, personalised or non-transferable. A request to amend a name or transfer a ticket is not guaranteed and is subject to Organiser approval, deadlines and applicable charges.

10.5 Event and venue conditions

Every ticket remains subject to applicable Organiser and venue conditions, including conditions concerning:

• identity verification;
• age restrictions;
• entry and re-entry;
• bag size and prohibited articles;
• dress codes;
• photography and recording;
• security searches;
• late arrival;
• behaviour; and
• ticket transfer or resale.

11. Seating and hospitality categories

11.1 Categories and sections

A Booking may confirm a category, hospitality product, stand, block, section, row, table or specific seat. Only the level of detail expressly stated in the Booking Confirmation is guaranteed, subject to Organiser changes and applicable law.

11.2 Venue plans

Venue plans and seating maps are indicative and may be altered by the Organiser because of production design, safety, broadcast, staging, sightline, operational or capacity requirements.

11.3 Seats together

Adjacent or grouped seating is guaranteed only where expressly stated. Unless otherwise confirmed, seats may be allocated within the confirmed category without a guarantee that every seat will be directly adjacent.

11.4 Obstructed or restricted views

A restricted or obstructed view will be disclosed where known and identified as part of the confirmed product. Temporary production, audience or Event conditions outside our reasonable control may affect views.

11.5 Changes after confirmation

If a confirmed seat or hospitality product becomes unavailable, we may propose a reasonably comparable alternative. Where the replacement is materially inferior and you do not accept it, we will provide the remedy required by applicable law, which may include a refund of the affected component.

12. Delivery and collection

12.1 Delivery timing

Event credentials are sometimes issued close to the Event date. Delivery remains timely if it occurs within the period stated in the Booking Confirmation or, where no period is stated, sufficiently before the Event to permit reasonable use.

12.2 Delivery instructions

You must monitor the email address, telephone number, ticketing account and spam folder supplied for the Booking and follow all delivery or activation instructions promptly.

12.3 Physical delivery

If physical delivery or collection is required, you must provide an accurate address and ensure that an authorised person is available. Identification and signature may be required.

12.4 Non-receipt

If credentials have not been received within the communicated timeframe, you must notify us immediately and, in any event, before travelling to the venue where reasonably possible.

Failure to report a delivery issue promptly may reduce the remedies practically available, but does not remove any mandatory legal right.

13. Event changes, postponement and cancellation

13.1 Matters controlled by the Organiser

Event dates, start times, venues, performers, artists, teams, participants, speakers, line-ups, schedules, formats, programmes and production arrangements may be changed by the Organiser.

A change of performer, participant, programme, supporting act, running order or Event timing does not automatically entitle the Customer to cancel unless:

• the Organiser’s applicable policy provides otherwise;
• the change materially alters the confirmed Service; or
• applicable law requires another remedy.

13.2 Postponement or rescheduling

If an Event is postponed or rescheduled, the Booking will normally remain valid for the replacement date unless the Organiser or relevant service provider offers another option.

Inability or unwillingness to attend the replacement date does not create an automatic right to a refund where the ticket or Service remains valid, subject always to applicable mandatory law.

13.3 Venue change

If the venue changes, we will communicate the available information and any revised entry instructions. A venue change will be assessed according to its material effect on the confirmed Booking and applicable law.

13.4 Event cancellation

If the Event is cancelled without a replacement date:

• we will inform you after receiving reliable confirmation;
• we will submit or support any refund request available under the Organiser’s policy;
• refunds dependent on an Organiser or service provider may be processed after the corresponding amount is received or formally approved;
• non-refundable travel, accommodation, transport, processing or ancillary components may be treated separately; and
• service fees for work already fully performed may remain non-refundable where lawful and clearly disclosed.

Nothing in this Section limits a refund or remedy required by mandatory consumer law.

13.5 Customer expenses

Unless expressly included in the Booking, DS Experiences is not responsible for independent travel, accommodation, visa, meal, leave, insurance or other costs incurred by the Customer because an Event is changed, postponed or cancelled.

14. Customer cancellation, amendments and refunds

14.1 Date-specific nature of Services

Event tickets, hospitality, accommodation and related arrangements are commonly date-specific and may become non-refundable or non-transferable immediately after confirmation.

14.2 Customer cancellation

Unless the Booking Confirmation or applicable law states otherwise, there is no automatic right to cancel a confirmed Booking merely because the Customer or Guest no longer wishes or is unable to attend.

Any cancellation request must be submitted promptly in writing. We will consider whether cancellation, transfer, resale, credit or amendment is permitted by the applicable provider, but no outcome is guaranteed.

14.3 Refund calculation

Where a cancellation or amendment is accepted, any refund may take into account:

• amounts approved or recovered from the relevant service provider;
• non-refundable committed costs;
• services already performed;
• applicable provider cancellation charges;
• bank or payment charges that cannot be recovered; and
• any administration charge disclosed before the cancellation is processed and permitted by law.

14.4 Processing time

Refund timing may depend on the Organiser, provider, bank, card network or payment method. We will process an approved refund within a reasonable period after the refundable amount and required information are available.

14.5 Statutory withdrawal rights

Where applicable law grants a mandatory cooling-off, cancellation or withdrawal right, that right will apply.

Certain services connected with leisure activities, accommodation, catering, transport or other arrangements for a specific date or period may be excluded from ordinary distance-contract withdrawal rights under applicable law.

15. Accommodation, travel and related arrangements

15.1 Included services

Accommodation, flights, rail, transfers, excursions, meals, tours, insurance or other travel-related services are included only if expressly listed in the Booking Confirmation.

15.2 Independent conditions

Hotels, airlines, rail operators, transport providers and other travel providers may impose independent conditions relating to cancellation, check-in, baggage, identity, security, deposits, damage, conduct and liability.

15.3 Passports, visas and entry requirements

The Customer and each Guest are responsible for:

• valid passports and identity documents;
• visas and immigration permissions;
• health, vaccination and insurance requirements;
• destination and transit rules;
• travel authorisations; and
• arriving by the required time.

General information supplied by DS Experiences is not legal, immigration, medical or governmental advice.

15.4 Package-travel rights

If mandatory package-travel or linked-travel-arrangement legislation applies to a particular Booking, the Customer will retain the rights granted by that legislation notwithstanding anything inconsistent in these Terms.

16. Venue rules, safety and customer conduct

Customers and Guests must:

• comply with lawful Organiser and venue conditions;
• follow security, health and safety instructions;
• behave respectfully towards staff, performers and attendees;
• not engage in violence, abuse, harassment or discrimination;
• not possess prohibited items or substances;
• not interfere with the Event or other attendees;
• comply with dress, age and admission rules; and
• not use a ticket or hospitality area for an unauthorised commercial purpose.

The Organiser or venue may refuse entry or remove a person for breach of its conditions, safety concerns, intoxication, misconduct, invalid credentials or unlawful behaviour.

No refund is due from DS Experiences where refusal or removal results from the Customer’s or Guest’s conduct, failure to satisfy entry requirements or breach of applicable conditions, except where mandatory law requires otherwise.

17. Resale, commercial use and prohibited activity

Unless expressly authorised in writing and permitted by applicable law and Organiser conditions, the Customer must not:

• resell, auction or commercially transfer a ticket or credential;
• offer a ticket through an unauthorised resale platform;
• use a ticket as a competition, prize or promotional incentive;
• bundle or repackage a Service for onward commercial sale;
• copy, reproduce, alter or counterfeit a credential;
• use automated tools to acquire or manipulate inventory;
• misrepresent an affiliation with DS Experiences or an Organiser;
• use the Website for fraud, money laundering or unlawful activity; or
• circumvent ticket limits, identity rules or security controls.

A breach may result in cancellation, invalidation of credentials, refusal of service and recovery of direct losses where permitted by law.

18. Events beyond reasonable control

Neither party will be liable for delay or failure caused by an event beyond its reasonable control, to the extent that the event prevents performance despite reasonable mitigation.

Such circumstances may include:

• natural disaster, severe weather, flood, fire or earthquake;
• epidemic, pandemic or public-health restriction;
• war, terrorism, civil disorder or governmental action;
• strike, industrial action or transport disruption;
• venue closure or safety emergency;
• failure of utilities, communications or payment networks;
• border closure or travel restriction;
• Organiser cancellation or operational failure; and
• other comparable circumstances outside reasonable control.

The affected party must take reasonable steps to reduce the impact. Where performance becomes impossible, the Booking will be handled according to applicable law, the relevant provider’s policy and the recoverable amounts relating to the affected Service.

19. Liability

19.1 Matters not excluded

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for:

• fraud or fraudulent misrepresentation;
• wilful misconduct;
• death or personal injury caused by negligence where such liability cannot be excluded;
• breach of mandatory consumer rights; or
• another liability that applicable law prohibits us from limiting.

19.2 Direct loss

Subject to Section 19.1, DS Experiences is responsible for direct, reasonably foreseeable loss caused by its proven breach of the Booking contract or failure to exercise reasonable care and skill.

19.3 Third-party performance

DS Experiences is not responsible for an independent provider’s act or omission merely because that provider is connected with the Booking. This does not affect any responsibility that applicable law imposes on DS Experiences for selection, contracting, disclosure, package travel or performance.

19.4 Excluded loss

Subject to Section 19.1 and mandatory law, DS Experiences is not liable for:

• loss caused by incorrect or late Customer information;
• failure to follow delivery or entry instructions;
• loss caused by unauthorised sharing of tickets or account access;
• independent travel or accommodation not included in the Booking;
• loss of enjoyment caused solely by a performer or schedule change;
• business interruption, lost profit or lost commercial opportunity;
• indirect or consequential loss not reasonably foreseeable; or
• loss resulting from unlawful conduct by the Customer or Guest.

19.5 Liability cap

For a Consumer, any limitation applies only to the extent permitted by mandatory consumer law.

For a Business Customer, subject to Section 19.1, the aggregate liability of DS Experiences arising from a particular Booking will not exceed the total amount paid to DS Experiences for the affected Booking.

19.6 Customer responsibility for Guests

The Customer is responsible for direct loss reasonably caused by its own breach, fraud, unlawful resale, misuse of credentials or the conduct of a Guest where the Customer was responsible for communicating and enforcing the relevant conditions.

20. Website use and intellectual property

20.1 Website information

We seek to keep Website content accurate, but availability, pricing, schedules and Event information may change. The final Booking Confirmation governs the confirmed Service.

20.2 Intellectual property

The Website’s original text, design, layout, branding, graphics and other content owned by DS Experiences are protected by applicable intellectual-property law.

Event names, club names, artist names, logos, venue marks and third-party materials belong to their respective owners. Their appearance does not by itself imply ownership, endorsement or sponsorship.

20.3 Permitted use

You may view and use the Website for lawful personal or internal business enquiries. You must not, without permission:

• copy or republish substantial Website content;
• scrape or systematically extract data;
• interfere with Website security or availability;
• introduce malware or harmful code;
• impersonate another person;
• use the Website for fraud or unlawful activity; or
• misuse DS Experiences’ name, branding or content.

21. Privacy and cookies

Personal data is processed in accordance with our:

• Privacy & Cookie Policy ; and
• the Cookie Policy generated and maintained through our website’s consent-management system.

Customers making Bookings for Guests must have appropriate authority to provide the Guests’ information and must make the relevant privacy information available to them.

22. Consumer rights

These Terms are intended to operate alongside, not replace, mandatory consumer-protection law.

If you are a Consumer, nothing in these Terms limits any right concerning:

• fair and non-misleading information;
• services performed with reasonable care and skill;
• refunds or remedies required by law;
• unfair contractual terms;
• complaint and consumer-forum access;
• data protection; or
• another right that cannot lawfully be waived.

If you reside outside India, mandatory consumer protections in your country of residence may apply where the relevant law requires them to apply.

A Business Customer confirms that it acquires the Services principally for business or professional purposes. Consumer remedies may therefore not apply to that transaction except where the law provides otherwise.

23. Customer support, complaints and grievances

23.1 Contacting us

Questions or complaints should be sent to:

23.2 Information to provide

Please include:

• your full name and contact information;
• the relevant Booking, quotation or invoice reference;
• a clear description of the issue;
• relevant documents or screenshots; and
• the resolution requested.

23.3 Response period

We aim to acknowledge a consumer grievance within 48 hours of receipt and to resolve it within one month, subject to the complexity of the matter, third-party information and applicable law.

Urgent ticket-delivery or Event-day issues should be clearly marked urgent and reported immediately through the contact channel supplied for the Booking.

24. Governing law and dispute resolution

24.1 Good-faith resolution

Before commencing formal proceedings, the parties should attempt in good faith to resolve the dispute through written communication and reasonable escalation.

24.2 Consumers

A Consumer may use any consumer commission, court, regulator, alternative dispute-resolution body or other forum available under mandatory applicable law.

Nothing in this Section requires a Consumer to surrender a statutory right to approach a competent consumer authority or court.

24.3 Business Customers

A dispute with a Business Customer that is not resolved within 30 days after written notice will be referred to arbitration under the Arbitration and Conciliation Act, 1996.

• The tribunal will consist of one arbitrator.
• The parties will attempt to agree on the arbitrator.
• If agreement is not reached, appointment may be sought in accordance with the Arbitration and Conciliation Act, 1996.
• The seat and legal place of arbitration will be Mumbai, India.
• The arbitration language will be English.
• The proceedings and award will be confidential, subject to law.

24.4 Governing law and courts

These Terms and each Booking are governed by the laws of India, subject to any mandatory law that applies to a Consumer.

Subject to the Consumer and arbitration provisions above, courts at Mumbai, Maharashtra will have jurisdiction.

25. General provisions

25.1 Entire agreement

The Booking Confirmation, accepted quotation, disclosed special conditions, applicable provider conditions and these Terms constitute the agreement concerning the Booking.

25.2 Changes to a confirmed Booking

A material amendment to a confirmed Booking must be recorded in writing by DS Experiences. An informal discussion does not amend the Booking unless the change is confirmed.

25.3 Changes to these Terms

We may update these Website Terms prospectively. The version made available when a Booking is accepted will normally govern that Booking, unless:

• the parties agree otherwise;
• a change benefits the Customer;
• a provider condition necessarily changes; or
• law requires the change.

25.4 No waiver

Failure to enforce a provision immediately does not waive the right to enforce it later.

25.5 Severability

If a provision is held invalid or unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue to operate.

25.6 Assignment

The Customer may not transfer a Booking or contractual right without written consent where the transfer would affect fulfilment, identity, payment or provider requirements.

DS Experiences may transfer its contractual rights or obligations as part of a lawful reorganisation or to a successor capable of performing the Booking, provided the Customer’s mandatory rights are not reduced.

25.7 No partnership or agency

These Terms do not create a partnership, employment relationship, joint venture or authority for the Customer to bind DS Experiences.

25.8 Electronic communications

Quotations, invoices, acceptances, confirmations, notices and other Booking communications may be provided electronically through email, Website forms, electronic documents, messaging services or ticketing applications.

You are responsible for maintaining current contact information and monitoring the channels used for the Booking.

25.9 Language

These Terms are drafted in English. A translation may be supplied for convenience. To the extent permitted by law, the English version will prevail in the event of inconsistency.

25.10 Headings

Headings are for convenience and do not alter the meaning of a provision.

26. Contact details

Please retain a copy of the Terms, accepted quotation, invoice and Booking Confirmation relating to your transaction.